SafePay is not working correct


I would like to describe the following problem to you here.

When I visit an SSL encrypted site the following error message is shown:

"Error: secured connection failed"

After searching the internet, I deactivated "Scan SSL". After that I could visit the pages now.

But now Bitdefender does not automatically suggests that I should use SafePay when I visit a particular page. I can start SafePay manually via the start bar or via the bitdefender menu. From here on it works perfectly. However, I really do not want to give up the automatic notification.

I have already followed the  tutorial how to solve the problem from the  forum - unfortunately, as with the other users there, without success. And in my case its not working neither with IE nor with Firefox.

See here:

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What do you suggest to solve this problem?

Short Summary:

1. SSL-encrypted pages are not available

2. therefore "Scan SSL" disabled

3. SSL encrypted pages now available but automatic opening of Safepay is not possible

Best regards

Richard Zuehlke

PS: tried to open an email ticket but this was somehow not possible as well, it was shown another error message :/

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