Early Renewal Offer Not Working

JCYorks

I’ve been sent an email to renew my subscription with 60 days remaining.  It is a good offer which I want to take up. I do not have autorenewal turned on and I do not want to.

• 
  If I click on the link it sends me to a page to renew at full price
  
• 
  if I go into my UK account to renew it sends me to a renewal page in $ (not the UK site) still not at the low price quoted in £ in my email
  

Am I missing a discount code somewhere?

I’ve been waiting for over a week know for the support team to get back to me. They have all of the details.

Is anyone else in the UK having these problems?

Thanks

JCYorks

Roxana G

Hello,

 

Thank you for reporting this.

Our colleagues sent you an email regarding this. Please check your Inbox. 

JCYorks

Bitdefender support have now helped and my offer works. Thank you to the support team.