Great Product - lousy customer service and VPN

Bill 1015

I am presently on the last few days of a trial on the top of the product line that promises priority next in line customer service.  I have had 5 requests for help and the fastest response was 21 hours.  Presently I have 2 waiting for response from over 20 hours ago.  It took 6 hours just to acknowledge receipt of some.  I have called and they said they would correct it.  That was a week ago.  Also, I strongly recommend you check your computer speed with Ookla when you use their VPN .  Check it before you activate it and then after.  I get a 75% loss in speed and if they happen to route you through a Moscow server you will get some websites (Papa Johns Pizza) in Russian.  Good luck.  You will need it.

GeorgeBarboza

Your reputation for not responding to questions of customer service are inexcusable. I have a problem with downloading and loading Tune Up and would like a refund lest I cancel my Antivirus package.

Flexx

https://community.bitdefender.com/en/discussion/81251/great-product-lousy-customer-service-and-vpn

Hi Member,

As understood you have already dropped an email to bitdefender support and they will work with you regarding your case.

I would like to add some information regarding the VPN speed issue. Bitdefender VPN is totally dependent on Hotspot Shield engine. In short, bitdefender VPN makes use of Hotspot Shield server. So if there is any issue in speed, it is more likely to be with the Hotspot Shield server in which bitdefender might not be able to do anything.

Kindly have a look at stated links by Hotspot Shield :

https://support.hotspotshield.com/hc/en-us/articles/202843104-Why-is-my-internet-speed-slow-

https://www.hotspotshield.com/resources/slow-internet-speed-heres-fix/

Regards

Flex

(Bitdefender beta tester 2019/ 2020)

Flexx

https://community.bitdefender.com/en/discussion/comment/297941#Comment_297941

Hi Member,

Kindly have a look at refund policy in the stated link : https://www.bitdefender.com/consumer/support/answer/7217/

Regards

Flex

(Bitdefender beta tester 2019/ 2020)