Bitdefender 2020 locking up PC on Win7 welcome screen

SLI

Hi, Don't know if this is in the right place but I bought Bitdefender 2020 less than a month ago and now it's preventing my PC running Windows 7 64bit from loading up.  I get to the windows Welcome screen and there it sits.  The only way I can boot is to go into safe mode and disable all the bitdefender services in the MSConfig program.  Not a good start, beginning to wish I'd stuck with Norton.

Roxana G

20 hours ago, SLI said:

Hi, Don't know if this is in the right place but I bought Bitdefender 2020 less than a month ago and now it's preventing my PC running Windows 7 64bit from loading up.  I get to the windows Welcome screen and there it sits.  The only way I can boot is to go into safe mode and disable all the bitdefender services in the MSConfig program.  Not a good start, beginning to wish I'd stuck with Norton.

Hi,

Please contact us via email at bitsy@bitdefender.com and our team will gladly assist you.

GSMKE_1

https://community.bitdefender.com/en/discussion/81271/bitdefender-2020-locking-up-pc-on-win7-welcome-screen

hi

was following and would like to know how it was resolved. just in case i client pops up with a similar issue

Flexx

Kindly select agree if your issue is resolved to close the ticket.

Regards

Flex