Disabled Antispam feature keeps re-enabling itself when Outlook starts

Piotr

I just installed Bitdefender 2020 Ttoal Security and I have a very annoying problem with Antispam feature. I use Outlook 2016 as my email client and out of the box Antispam feature was enabled.

Bitdefender Antispam was marking pretty much all emails as spam and I actually don't have an issue with spam (it's already handled by my email provider) so I just want to disable it. I can disable it but the issue is that it keeps re-enabling itself!

After some testing I determined that this is happening when I start Outlook. I can open Bitdefender on one monitor and I can see that Antispam is disabled. I start Outlook on another monitor and after about 20-30 seconds I can see Antispam re-enable itself (without me touching it). I submitted a ticket through the app but the response was not helpful. It stated that I need to be using Administrator account to chnage Bitdefender settings. I am using Administrator account and I don't have problem with changing the settings. Thge issue is just with Antispam setting which is  overriding what I set and re-enabling Antispam when I start Outlook.

Has anyone seen anything like it? Any suggestions?

Cosmin P.

Hello,

I have not been able to reproduce this issue. Could you please try reproducing it using our support tool and PM me the logs archive?

Here are the steps for using the support tool: https://www.bitdefender.com/consumer/support/answer/8919/

Thank you!

Piotr

Thank you for replying. I just

29 minutes ago, Cosmin P. said:

Hello,

I have not been able to reproduce this issue. Could you please try reproducing it using our support tool and PM me the logs archive?

Here are the steps for using the support tool: https://www.bitdefender.com/consumer/support/answer/8919/

Thank you!

Thank you for replying! I just sent you a PM.

Cosmin P.

Case solved via PM.