rescue mode fails to scan

Monty

I've tried to reboot in rescue mode several times now.  The system starts to reboot, goes to a blue screen for a second then reboots automatically second time normally.  No scan occurs I just end up back in my regular start up screen.  I've run a regular system scan and it found nothing, which i find highly unlikely.  I think the software is definitely missing something.

[Deleted User]

Hello /index.php?/profile/217761-monty/&do=hovercard" data-mentionid="217761" href="<___base_url___>/index.php?/profile/217761-monty/" rel="">@Monty,

For the situation you're encountering we would advise you to reach us at bitsy@bitdefender.com with the information provided above, along with a SPTOOL log. Once you have emailed us you will receive a support ticket number. Please reply with the support ticket number to this thread once the process is done and we'll gladly further assist you.

Also, a video recording of the computer attempting to boot into the Rescue Environment would be of great help.

 

[How to generate a SPTOOL log]

https://www.bitdefender.com/consumer/support/answer/8919/