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rescue mode fails to scan
I've tried to reboot in rescue mode several times now. The system starts to reboot, goes to a blue screen for a second then reboots automatically second time normally. No scan occurs I just end up back in my regular start up screen. I've run a regular system scan and it found nothing, which i find highly unlikely. I think the software is definitely missing something.
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For the situation you're encountering we would advise you to reach us at bitsy@bitdefender.com with the information provided above, along with a SPTOOL log. Once you have emailed us you will receive a support ticket number. Please reply with the support ticket number to this thread once the process is done and we'll gladly further assist you.
Also, a video recording of the computer attempting to boot into the Rescue Environment would be of great help.
[How to generate a SPTOOL log]
https://www.bitdefender.com/consumer/support/answer/8919/
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