There are unprotected devices on your network pop-up
AnotherDave
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Has anyone else started encountering this popup message from BitDefender Total Security 2020?
Just recently within the past couple of weeks, when I start up my laptop a BD popup appears in the lower-right of the screen warning there are "unprotected devices on your network" and prompts me to install / create a link to install.
However, there are no unprotected devices on my network. Every computer / phone / tablet in my home and office have BD Total Security 2020 installed & updated many times per day, and when I log in to central.bitdefender.com it shows all of them as protected with green check-marks next to them.
I've been using BitDefender on all my computers / phones / tablet for over 7 years now and have never encountered this warning message until just within the past 2 weeks.
Anyone else?
Comments
Hello /index.php?/profile/113821-anotherdave/&do=hovercard" data-mentionid="113821" href="<___base_url___>/index.php?/profile/113821-anotherdave/" rel="">@AnotherDave,
Could you please post a screenshot of the notification that you keep receiving?
Hi Alex,
Thank you for the reply. It is only happening randomly now, but the next time it does (likely will happen within the next 24 hours) I will screenshot / post it here.
Hi,
Alright, thanks for the update.
Happened just now, randomly. All computers / phones / tablet are all protected & updated, confirmed in BD Central. I have a 10-device license, and currently only running 7 devices.
Hello /index.php?/profile/113821-anotherdave/&do=hovercard" data-mentionid="113821" href="<___base_url___>/index.php?/profile/113821-anotherdave/" rel="">@AnotherDave,
Thank you for your patience.
We will require a few logs from your device in order to further investigate this case, thus, kindly contact us at [email protected] and reply to this thread with the support ticket number that you'll receive as an automatic reply to your mail.