Protection
Protection
There are unprotected devices on your network pop-up
Has anyone else started encountering this popup message from BitDefender Total Security 2020?
Just recently within the past couple of weeks, when I start up my laptop a BD popup appears in the lower-right of the screen warning there are "unprotected devices on your network" and prompts me to install / create a link to install.
However, there are no unprotected devices on my network. Every computer / phone / tablet in my home and office have BD Total Security 2020 installed & updated many times per day, and when I log in to central.bitdefender.com it shows all of them as protected with green check-marks next to them.
I've been using BitDefender on all my computers / phones / tablet for over 7 years now and have never encountered this warning message until just within the past 2 weeks.
Anyone else?
Using Bitdefender Total Security. Paying BD customer since 2012
Comments
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Could you please post a screenshot of the notification that you keep receiving?0 -
Hi Alex,
Thank you for the reply. It is only happening randomly now, but the next time it does (likely will happen within the next 24 hours) I will screenshot / post it here.Using Bitdefender Total Security. Paying BD customer since 2012
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Hi,
Alright, thanks for the update.0 -
Happened just now, randomly. All computers / phones / tablet are all protected & updated, confirmed in BD Central. I have a 10-device license, and currently only running 7 devices.
Using Bitdefender Total Security. Paying BD customer since 2012
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Thank you for your patience.
We will require a few logs from your device in order to further investigate this case, thus, kindly contact us at bitsy@bitdefender.com and reply to this thread with the support ticket number that you'll receive as an automatic reply to your mail.
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