Why I can't install to family memeber's computers in ASIA?

HungN2020HungN2020 ✭
in General

Hello to the community,

I am in Belgium and I purchased a Family package for 15 devices.

I installed 2 devices of mine well here in Belgium but when i generate the link to install to other family members in ASIA, they can't install it. THe software always ask for Activation code or Authencication code.

The Authentication code which is sent to my email: always not work. In my account, I turned off 2-factor Authentication code but i still happen.

The activation code which I clicked once for activation, it is expired.

Any idea to solve the problems? Thank you in advance.

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Answers

  • FlexxFlexx ✭✭✭✭

    Hi Member,

    The issue may be due to licence belonging to be activated in a particular country from where you bought it. Though this might be an assumption only.

    For your query, I would request you to kindly drop an email to bitdefender support at bitsy@bitdefender.com .Response may be delayed due to less staff and covid19. Rest be assured, they will response back asap.

    If this helps, kindly select agree/ accepted.

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

  • BlueseeBluesee ✭

    I have the same issue here

  • FlexxFlexx ✭✭✭✭
    https://community.bitdefender.com/en/discussion/comment/295609#Comment_295609

    For your query, kindly drop an email to bitdefender support at bitsy@bitdefender.com .Response may be delayed due to less staff and covid19. Rest be assured, they will response back asap.

    Regards

    Flex

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