Unable to connect to the server

Getting a rather generic error message trying to install the BD agent on windows 10. I have no proxy or VPN and have tried the steps in the https://www.bitdefender.com/consumer/support/answer/17225/ article including changing the DNS. Still getting the same error message. Have also tried rebooting the machine and support chat was of no use.

Can someone please advise on how to get past this? Thanks.

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Flexx

https://community.bitdefender.com/en/discussion/82362/unable-to-connect-to-the-server

Hi Member

Since you have tried all the listed steps in above stated bitdefender link, I would like you to kindly drop an email to bitdefender support at bitsy@bitdefender.com stating the solution you have already done as per the above stated bitdefender link. Response may be delayed due to less staff and covid19. Rest be assured, they will reply back asap.

If this helps, kindly mark answer as agree/ accepted

Regards

Flex

(Bitdefender beta tester 2019/ 2020)

chrisafp12

Yeah. I did that too.

Jayakrishnan

Hello @chrisafp12 ,

If you have any firewall, disable it
Make sure Internet Explorer and MS Edge and working correctly and see whether you can access central.bitdefender.com

In your case, installation was sucess, but you are unable to access the Bitdefender account and login, right?

chrisafp12

I signed up through NETGEAR Armor. So it seems that site doesn't really apply. armor.netgear.com seems to be the one for those of us that signed up through netgear. So does that mean we cannot install the Bitdefender agent?

chrisafp12

When I run the program, it says netgear and I login but then when it asks for profile and email address, you press "Allow" and then it just says that it cannot connect to the server almost immediately. So should be fine with netgear since that comes up on the sign in window. Just there is some problem from there that it seems other folks have had as well. And yes. I turned everything off to try to get it to install - which is a bit scary to do. Still no luck with it.

chrisafp12

Ran TCPView on it and these are the two connections that get created but perhaps there is some problem there.

chrisafp12

and one more port too - that static akamai one too opens up.

Flexx

https://community.bitdefender.com/en/discussion/comment/295733#Comment_295733

@chrisafp12

Since forum/ community provides limited support, it is requested to kindly drop an email to bitdefender support at bitsy@bitdefender.com stating your query in brief so that they can address it as soon as possible.

Regards

Flex

chrisafp12

Yep. did that too. No response. But assuming will get something back on Monday.