Strange problem with BitDefender? Maybe PC problems in general.

RamboRemo

I did post this on reddit also, but here it goes

Has anyone else had your web browser(s) stop loading webpages, then after a bit your BitDefender is slow to open from the system tray and when it finally does it acts as if you're not logged into your central account and prompts you to login?

Restarting the computer fixes the problem. Full System scans turn up no issues.

This is a recent issue, within the last 2-3 weeks. The issues may themselves be unrelated and just a coincidence, or maybe the internet connectivity issues are causing BitDefender to think I need to login?

I have also scanned using on-demand (No active protections from them) scanners from ESET and MalwareBytes and neither of them found anything either.

Jayakrishnan

Hello @RamboRemo ,

Greetings. Yes, it is indeed a strange issue.

Are you getting this issue quite often?

1. If yes, when this issue occur don’t reboot your computer instead collect diagnostic logs from the computer so that bitdefender team can investigate into the issue. Steps for collecting logs is here: https://www.bitdefender.com/consumer/support/answer/1730/
2. Once you collect this diagnostic logs, you can share it with Bitdefender team descibing the issue via the support portal: https://www.bitdefender.com/support/contact-us.html?last_page=ConsumerCategory

Bitdefender team will reply back to your email with the status of the issue.

If you find this response helpful, please mark it as accepted / agree.

Thanks and regards,