The program is not responding. Deletion ended with errors

Hi! Bitdefender Antivirus Free just stopped working. I wanted to uninstall it, but I cant remove it from my PC. It just opened a process, but nothing appeared on my screen, so I downloaded your uninstall tool and it said that uninstall ended up with errors and I need to contact support. After the uninstall I do not see antivirus in the list of programms, but there are still couple processes running (Bitdefender redline update and Bitdefender Update Service) and I cant stop them.

Comments

  • FlexxFlexx ✭✭✭✭

    @Qtak

    Okay, so we need to go into safe mode now, to solve this issue.

    1) Uninstall bitdefender agent and bitdefender free antivirus

    2) Restart pc in safe mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode)

    3) As soon as desktop opens, assuming your windows drive is C, open below things in run command (windows icon + r) one by one :

    C:\Program Files (delete any folder with name bitdefender)

    C:\Program Files (x86) (delete any folder with name bitdefender)

    C:\ProgramData (delete any folder with name bitdefender)

    C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

    4) Open run command again and run below command one by one :

    temp ,delete all the files in the folder

    %temp% ,delete all the files in folder

    prefetch ,delete all the files in folder

    5) Restart your pc in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

    6) Try reinstalling bitdefender free

    Keep posted.

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.