Android Interface too easy to circumvent

I'm not totally sure how this is happening, but the Android version of the software is apparently entirely too easy to circumvent.

I have three Android devices with Bitdefender installed, it was installed in order to prevent children from accessing the Play Store and to deny access to messaging apps. As of recently these protections have failed, a 10 y/o who is hardly tech savvy is circumventing the controls in order to gain access to apps from which he is locked out of and we can't figure out how. To our knowledge, he doesn't know the PIN which is required to unlock apps and to activate/deactivate the app lock.

In a couple instances, the app has been uninstalled entirely from the phone, which is hard to fathom given that the Play Store is locked and seems to only have a deactivate button in Google Play. To counter that, I tried activating app lock for the Settings app, which doesn't seem to have helped. Today, however, he had somehow got into the app lock settings and disabled the lock on a particular app.

I cannot figure out he is doing this, but Bitdefender is not providing strict enough protections and is allowing access to apps that are supposed to be protected.

What can be done about this?

Comments

  • I also should add that it was once possible to circumvent blocking the play store by clicking on an ad in a game. I'm working to test and see if this is still the case, as that provides another vector for a child to get into the store and deactivate the bitdefender app.

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod

    Hi Member

    Sorry for the inconvenience caused to you.

    Kindly drop an email to bitdefender support at [email protected]

    Response may be delayed due to less staff and covid19. Rest be assured, they will reply back asap.

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

    Life happens, Coffee helps!

    Bitdefender Ultimate Security Plus (user)