Browser Helper Infection

harm

My Wife's laptop has become infected with an know malware called "Browser Helper".

I have no knowledge of it other than I saw it in the Control Panel! I tried and it wouldn't un-install at all. It help saying that the Installation was no a network and I need the Files to uninstall it.

The only help I found on the internet was that it had to have a program to uninstall it and the Program was called Farbar. It would take someone with VERY SHARP computer knowledge to run the program. The programs reports on portions of the computer and someone must read, accept, or delete questionable things that to a layperson as myself, would never be able to make the determination of what to remove and what to keep!

I am thinking of reinstalling the OS to re mover it an then re-install everything from scratch! No backups or anything that could be infected.

Does anyone know of a better way of getting rid of "BROWSER HELPER" malware? If so, please let me know because this is the only Computer in operation at the time. If installation fails, then I am in trouble!

Harmie Johnson

Flexx

https://community.bitdefender.com/en/discussion/82605/browser-helper-infection

Hi Member,

1) Download AdwCleaner (https://download.bleepingcomputer.com/dl/7ee75ebba3dcdc4b93d1b84e0506fbb2/5f15c173/windows/security/security-utilities/a/adwcleaner/AdwCleaner.exe) & run it. Go to settings, tick all options in basic repair options, go back to dashboard & click scan now. Maybe after detecting some items and quarantine the PC might require reboot. Reboot the PC and proceed with below steps.

2) Open run command (windows icon on keyboard + R) again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

C:\Windows\SoftwareDistribution\Download,delete all the files in folder

3) Run Windows 10 Disk cleanup (https://support.microsoft.com/en-in/help/4026616/windows-10-disk-cleanup)

When dialog box opens, click on clean up system files and click ok.

Afterwards, tick all the available options that are currently unticked, click ok & wait for process to be completed.

4) At the end do a full scan with bitdefender product.

If this helps, kindly mark answer as agree/ accepted

Regards

Flex

(Bitdefender beta tester 2019/ 2020)