Bitdefender blocks Time Machine back up with MacOS Monterey

JackTheDev

Hi everyone,

I've being using macOS Monterey for the last few days and I haven't had any problem untile a couple of hours ago.

Bitdefender has been blocking/preventing me from backup to my Time Machine server, with the following error message:

"An unauthorized app attempted to access your backups.

App: /System/Library/PrivateFrameworks/DiskImages2.framework/Versions/A/XPCServices/diskimagescontroller.xpc/Contents/MacOS/diskimagescontroller

We blocked the app to prevent it from altering the content of your backups.""

The problem seems to be related or at least similar to the one reported here: https://community.bitdefender.com/en/discussion/89355/bitdefender-prevents-time-machine-back-up-with-macos-monterey

So far I managed to make my Time Machine backup working by disabling the Time Machine Protection in inside Bitdefender configurations. But this is obviously a sub-optimal solution.

Has anyone being having the same problem?

Thanks for your help!

JackTheDev

Update: I tried enabling Time Machine Protection again and everything seems to work just fine.

In my specific case the issue seems to have been solved.

I also noticed that there have been a few updates to the threats database, so it might be related to that.

This post is also duplicated here: https://community.bitdefender.com/en/discussion/89400/bitdefender-blocks-time-machine-back-up-with-macos-monterey#latest

Sorry for double posting, but in case that one can be closed too if no one else had the same problem.

DefendMePlease

Same here, BD is blocking Time Machine backups.

Guys, I renewed the subscription to be protected, not to be blocked from backing up my computer. Fix this please.

Mike_BD

Hello @JackTheDev and @DefendMePlease ,

Thanks to the community input found here, we have working on a fix and soon will be releasing update 9.0.3.2. After update, please let us know if issue is persistent.

Happy holidays,

Mike

Laurianlee

Just tried my first time machine backup to a new Western Digital 'My Cloud Home' device only to have Bit defender block it. Running Monterey as well. Please advise when there is a fix for this, it is getting a bit frustrating now as this has been ongoing since October. Thank-you.

dgutierrez

I have the same issue and it remains there after upgrading to Bitdefender 9.0.3.3.

I have already left one of my subscriptions expire because I find this issue completely unacceptable and I won't renew my other subscription if this issue isn't fixed soon.

Alexandru_BD

Hello everyone and thank you for your input on this.

Our developers are conducting an investigation and a fix will be deployed via an automatic update of Bitdefender.

Stay safe.