Full system scan caused hard crash

chip4343

When ever I do a full system scan the OS crash about 2 min in. I think the scan over uses resources and crashes. I see usage peak and then the computer blue screens and get error messages related to hung process. Can you please look into the scans use of resources and midigate or resolve this issue.

Alexandru_BD

Hello @chip4343 and welcome to the Community!

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. The engineers may request logs from you in order to find the root cause of the issue you are experiencing and unfortunately this cannot be achieved on the forum.

You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Stay safe.