automatically activate bank protected site

Lorenzo_65

hi, after configuring safepay I cannot automatically start the secure site of the Fineco bank (https://finecobank.com/it/online/).

Alexandru_BD

Hello @Lorenzo_65 and welcome to the Community!

Safepay will prompt to open or will automatically open only banking websites, as this is a browser designed for online banking activities.

Make sure the Encrypted Web Scan option is turned ON. Go to Protection and click on the Settings button in the Online Threat Prevention module, then make sure the Encrypted Web Scan slider is set to ON(blue).

Let us know if the information was helpful.

Best regards.

Lorenzo_65

Thanks for the reply.

The function you indicated is active.

Support for this issue responded: "" ....I have looked into the case and it seems that the situation is caused by an issue that has already been acknowledged by our development team. We are currently working on a fix that will be done by means of an automatic update and won't require any additional action on your end. I will get back to you with an update regarding the fix as soon as we have one."""

I am waiting for information.

regards

Alexandru_BD

Hi @Lorenzo_65,

Usually, if a bug is involved, the developers will deploy a fix with the next scheduled release / update.

I am sorry to hear of this inconvenience, but I am confident that the issue will be resolved soon.

Best regards.