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App I didn’t download is running 24/7

I got a notification on my IPhone SE 2020 that my screen time was up 68% from the week before, which was weird, and discovered an app that’s been running 24/7 since last Tuesday called “Ohio State”. This is really weird because I’m not an Ohio State fan - I didn’t (knowingly) install it and I don’t recognize it. It’s not showing up in Purchases or when I search for it on my phone. I did find an app that looked the same in the App Store but it doesn’t say I’ve downloaded it.

I’ve run the Bitdefender scan a couple of times but it hasn’t found anything. I checked my phone memory and it seems pretty full but I haven’t looked in awhile so I’m not sure if it’s suspicious. I did try to delete some large apps, downloaded podcasts, and pictures but it didn’t seem to increase the memory available.

I attached a screenshot of my screen time and the app info to this post. I went ahead and changed my Apple ID password but I’m not sure what else to do. I’m usually really good about being digitally safe and I don’t remember opening or downloading anything that wasn’t known so this is startling, to say the least 😳

Thanks for any suggestions for what to do/not to do!

Answers

  • Hello @Mcc99a,

    Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:

    https://www.bitdefender.com/consumer/support/

    Stay safe.

    Premium Security & Bitdefender Endpoint Security Tools user