on Mac got email with download for Bitdefender after install I have I have white page

dcowboys

Alexandru_BD

Hello @dcowboys and welcome to the Community!

A place to start would be to make sure the computer meets the minimal requirements for installing Bitdefender: 

Operating System: macOS X Yosemite (10.10) or later

Available free hard disk space: 1 GB free space

Browsers Supported: Safari, Firefox, Google Chrome

*You may install Bitdefender VPN only on devices with macOS Sierra(10.12 or later)

Not having the minimum system requirements does not mean you cannot run Bitdefender on your system. But we cannot guarantee that the software will run adequately. Do you also receive the error message "Downloading one of the installation files failed"? If this error message is received during the Bitdefender installation: "Some installation files are corrupted" OR "There was a problem downloading one of the installation files", please make sure that an Internet connection is available and try again. This could be an issue with your internet connection and the kit wasn't downloaded completely.

Retry the installation process by following the exact steps described here:

https://www.bitdefender.com/consumer/support/answer/3478/

If the issue persists, I would recommend to contact the Technical Support Teams for the engineers to have a closer look at the machine. You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Let us know how it goes.

Best regards