Policy blocking printing to Ricoh printer
Greetings all, new BDGZ user here, one of our managed companies has a Ricoh C3503 Copier/Printer device. Since deploying default rules with the BEST endpoint the users can no longer print. I was able to verify it was something with the firewall by cloning the default policy and deploying one with the firewall enabled. Once disabled the users could print again. Obviously thats not the ideal situation so I looked on Ricohs website and determined all the possible ports it could use, and created a rule accordingly. That still didnt allow for printing. Next I created a rule that allowed unfettered communication in the LOCAL section for the printers IP address to allow ports 1-65353. Still no printing.
Im wondering if Im creating the rule wrong or Im doing something else incorrectly. I figured I would reach out to the community before scrapping the endpoint on this particular customer. Of all 42 managed customers we have using BEST, this is the first time we have encountered any issues.
Thanks for any tips
Best Answer
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Hello @linuxknight,
Printing is a common situation as the default setting is set to block within policies. What you'll have to do is edit the main policy as to allow Network Printing. You can follow the settings in this link -> https://www.bitdefender.com/business/support/en/77209-79798-troubleshooting.html
Do let me know how it works out.
Alex D.
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Answers
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Hello.
Since support for Bitdefender business products is limited on this Community, please contact the Bitdefender business support by email here:
https://www.bitdefender.com/support/contact-us.html?last_page=BusinessCategory
Regards.
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Hello.
Other contributors have answered about the specific method, but I saw the specified photo, but the conditions of the print network of Ricoh's multifunction device may be slightly different.
Although it is an item of firewall rules,
Local address side (IP address condition on the client terminal side)
Specify the remote address side (IP address on the Ricoh multifunction device side) and the port number on the remote port side (LPR: TCP515, IPP: TCP631, RAW: TCP9100)
Direction: Both
It seems that it will be in the form of.
Depending on the overall network configuration and VLAN routing configuration, there may be a part to check the router and L2 switch settings.
There may be some information that is not covered, but thank you.
I hope it will be helpful.
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Did you ever get this working? I'm running into the same issue as of today.
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The answer is marked, I had to edit the policy and enable network printing.
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