High CPU usage (stays > 50% most of the times)

Nidhu

BDSP_VIVOBOOK_2022_05_15_18_54_7720.zip

Dear support,

I noticed high CPU usage from Bitdefender Total Security (Build 26.0.16.69). The usage stays more than 50% most of the times even after usage of more than 30 min. or so. Rest of the processes takes < 5% CPU.

Attaching device details & screenshot. Also attached the log from support tool as well.

Kindly assist in reducing the CPU usage from this software. Please let me know for any logs etc. required for further assistance.

Thanks.

Bitdefender Process Usage-15May2022.png

Windows 11 Device Specs.txt

Gjoksi

Hello.

This is Bitdefender Community (Bitdefender Forum), NOT Technical Support. ☺️

This is a know issue and has been discussed many times, for example here:

https://community.bitdefender.com/en/discussion/82391/bitdefender-cpu-usage-is-abnormally-high

https://community.bitdefender.com/en/discussion/91467/high-cpu-on-windows-11-system-ntoskrnl-due-to-bitdefender

https://community.bitdefender.com/en/discussion/91185/constant-cpu-activity

https://community.bitdefender.com/en/discussion/90011/why-does-bitdefender-cause-my-computer-memory-and-cpu-run-so-high

So, you should contact Bitdefender Consumer Support by e-mail here (scroll down to the bottom of the page):

https://www.bitdefender.com/consumer/support/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot you already took and the log file you already created. It is not necessary to send the "Windows 11 Device Specs.txt" file, since the Bitdefender Support Tool log file contains all the data that is needed by the engineers.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Regards.