Total security not working for Android.

CheeseSandwich

I got bitdefender total security for my android phone v11 OnePlus Nord CE 2, and it is still in trial mode. Even though I activated the total security by entering the activation code on the app.

This means that the days on the antivirus are counting down but I am not getting any protection (only from trial period, once that is over, i will be unprotected).

What to do?

Flexx

https://community.bitdefender.com/en/discussion/91807/total-security-not-working-for-android

@Alexandru_BD, @Mike_BD - can you check on this.

Regards

Alexandru_BD

Hello @CheeseSandwich and welcome to the Community!

Try the following:

1. Open the Bitdefender Mobile Security app installed on your Android device.

2. Tap the triangle ∴ on the bottom navigation bar.

3. Tap your e-mail address.

4. Choose to Log out of your account.

5. Tap OK to confirm.

6. Sign in once again with the e-mail address associated with the Central account where the Total Security subscription is active

After completing the above instructions, your device should be protected by the Mobile Security solution included in your Total Security subscription.

If the coverage is still not updated, let me know and I will manually remove the device from trial, so you can add it to your paid license.

Let us know how it goes.

Regards