Failed to find the Specified Path - Can't restore file

Nero68

Purchased BitDefender Premium and ran my first scan - need to restore an item from quarantine but BitDefender can't find the path. The path exists, and the zip file it quarantined my item from still exists also.

Any ideas on how to restore my file?

(Running Windows 10)

Gjoksi

Hello.

First, take screenshot(s) of the issue and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail here (scroll down to the bottom of the page):

https://www.bitdefender.com/consumer/support/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

Alexandru_BD

Hello @Nero68 and welcome to the Community!

Have you followed the instructions from the article below and still encountered this error?

https://www.bitdefender.com/consumer/support/answer/2092/

Regards

GL

I agree with Nero68.

When I scanned a zip file that contained a file with a trojan or whatever (totally harmless) , that file was removed from the zip and put in the quarantine. I could not restore it. Had to do it manually. The zip file had no password. I would call that a bug anyway.

I am new to BitDefender so I hope I am not missing something silly. Appologies if so.

Cheers