Slow and cuts out

DJSmiffy

I am new to Bitdefender. I installed it yesterday for the first time. I am experiencing a few teething problems.

Some pages take longer to load (some take about 30 seconds). This never happened with my previous anti virus software.
When I listen to the radio (streaming) I occasionally lose connection (briefly) then it connects again. It can be a pain when it happens repeatedly.

Are there ways around these teething problems?

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Gjoksi

Hello.

-- STEP 1 --

Uninstall the Bitdefender program using the Uninstall Tool.

For Bitdefender Paid version click here:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

For Bitdefender Trial version click here:

https://www.bitdefender.com/links/uninstall_consumer_trial.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been resolved, as reinstalling the program usually solves the issues.

-- STEP 2 --

If the instructions from Step 1 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a connectivity log file, by following these steps:

https://www.bitdefender.com/consumer/support/answer/9689/

Next, contact Bitdefender Consumer Support by e-mail:

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

DJSmiffy

Thanks Gjoksi

I am considering going back to my previous anti virus. Some (not all) pages take a age to load. It drives me crazy. (Screenshot attached showing time of page time).

Untitled.jpg

I can't enjoy listening to the radio online also as it cuts off then comes back.

Thanks again.

Scott

@DJSmiffy

If you were to totally disable Anti Tracker, do web pages load faster, and does the online radio work better?

Some of us, including myself, have disabled that feature and found things to work better while online. We found that to be a solution in this thread as well:

https://community.bitdefender.com/en/discussion/comment/312141#Comment_312141

It's not a problem in a sense that you're disabling a key feature of Bitdefender security, as if you go into your main BD console and click the left side, Protection/Online Threat Prevention/Settings, you will see all of the other key features that are keeping you safe online. Others like uBlock etc. as their anti-tracker option.

Scott