Installed Bitdefender on MACOS 10.12.6 Says it I must reactivate and get server error!
Answers
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Hello.
About the reactivation:
ONLY Bitdefender staff can have access to your Bitdefender Central account and your payments/purchases.
So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.
About the server error:
First, take screenshot(s) of the issue
and create a log file on your MacOS device using BDProfiler, by following these steps:
https://www.bitdefender.com/consumer/support/answer/1863/
Next, contact Bitdefender Consumer Support by e-mail:
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
Regards.
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Hello @Ron the Flash and welcome to the Community!
Are you getting this message in Central? "Unable to connect to the server. Sorry, we are unable to connect to the server. Please try again later". Or what is the full message displayed and where exactly?
If yes, restart the computer then try again to sign in. If the installation is done from Bitdefender Central, the product should be activated automatically at the end of the installation process.
Let us know if the issue persists and we shall advise further.
Regards
Premium Security & Bitdefender Endpoint Security Tools user
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