Bitdefender constantly saying I am being attacked by vssadmin.exe malware

Trogdor

I have tried to delete. Search online on how to remove it. Most of the advice online is to install their dodgy product or run their dodgy programme.

How can I remove this malware ? Is this 100% malware or is this a false positive?

Thank you so much for any help. I would really rather not reinstall the computer but will do this if this is the best option.

Gjoksi

Hello.

vssadmin.exe is a part of Microsoft Windows Operating System program developed by Microsoft Corporation. Some applications or games may need this file to work properly.

The legit vssadmin.exe process is located in the C:\Windows\System32 folder. If it is located elsewhere, it could be malware as a virus can have any name. Some virus can pretend to be vssadmin.exe and reside in the Windows or the System32 folder.

Do the following steps:

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

You could also perform a scan with these FREE malware removal tools:

Kaspersky Virus Removal Tool 2020

https://www.kaspersky.com/downloads/free-virus-removal-tool

ESET Online Scanner

https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

F-Secure Online Scanner

https://download.sp.f-secure.com/tools/F-SecureOnlineScanner.exe

Malwarebytes AdwCleaner

https://adwcleaner.malwarebytes.com/adwcleaner?channel=release

Regards.