Safepay

Termite

I have two banking account with two different banks. Using safepay, I have no problem getting into one of my accounts, however, every time I go into the other account, I have to enter a code sent on my E-mail. How can I stop this from happening?

Scott

Hi @Termite

I take it you had not previously enabled 2FA for that banking site? When Safepay is open, at the bottom of the screen, is VPN enabled? If so, disable it and see if you get the same prompt from the bank. You could also disable blocking pop-ups in Settings at the top right, and see if that helps.

Let us know if you need any further help.

Scott

Termite

Did both procedures, and still getting the same message, that I have to enter a code sent to my E-mail.

Scott

@Alexandru_BD do you have any ideas? Or is it time for @Termite to get a hold of support?

https://www.bitdefender.com/consumer/support/

Alexandru_BD

Hello @Termite,

This could be related to an additional verification process on the bank side, where if a secure environment such as Safepay or let's say a VPN encryption is being used, it triggers some warnings on their end. I don't think all banks require this, but there are cases where, due to the over vigilance of several banks, connecting a VPN for example often triggers fraud warnings when you use it to conduct your online banking. This would be my best guess, judging solely on the information available so far. As @Scott wrote above, it's best to pick up the phone and ask the support teams for assistance, especially if it's a matter of urgency.

There are 3 channels to choose from and you may find the contact details at the link below:

https://www.bitdefender.com/consumer/support/help/

Let us know how it went.

Regards