Protection - Malware/ Firmware/etc.
Protection - Malware/ Firmware/etc.
constant threat notice
I keep getting this threat notice and bitdefender can do nothing about it. How do I get it to stop?
The file C:\Users\xxxx\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\Files\S0\4\Attachments\due E-PAYCAPITA[15304].html has been detected as infected with Generic.JS.FakeLogin.A.75CD1BBE and Bitdefender could not clean this item. A device restart is required to finalize the cleaning process.
I have restarted my computer at least a dozen times since I started receiving these notices.
Answers
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Hello @Bob M.,
Try performing the steps below to perform a deeper scan of the system to clean the system from the resistant malicious file:
1 - Open the Bitdefender application and click on the "Protection" tab
2 - Click "Open" in the Antivirus section
3 - In "Rescue Environment" click "Open" and restart the computer
When you restart your computer, you enter the rescue environment. Once in this mode, try performing a full device scan.
Let the scan run through the entire system (maybe it can take hours), after scanning, restart your computer and see if the problem persists.
1 -
Hello.
Only the malware researchers at Bitdefender Lab can help you with the issue, so do the next steps.
First, take screenshot(s) of the issue,
create a log file on your Windows device using Bitdefender Support Tool, by following these steps:
and
create a log file on your Windows device using BDsysLog, by following these steps:
Next, contact Bitdefender Consumer Support by e-mail:
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
You could also perform a scan with these FREE malware removal tools:
Kaspersky Virus Removal Tool 2020
ESET Online Scanner
Malwarebytes AdwCleaner
Regards.
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