Firewall Issues Last Week Or So. What To Do?

Alden

I started having a firewall issue last week. Even with exceptions, when the Firewall is on, it will not allow me access to the web. Lasts for about an hour, then it's OK. I'm only able to post now as I've turned the blasted thing off.

Gjoksi

Hello.

-- STEP 1 --

Repair Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/13429/

-- STEP 2 --

If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

-- STEP 3 --

If the instructions from Step 2 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue

and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

Alexandru_BD

Hello @Alden,

If you can access the internet with the Firewall OFF, try the following:

1. Go to Network Adapters tab and set the network type to Home/Office using the drop-down menu near its name;

2. Then, from the same Firewall Tab, click on Settings from the top-right , then, for the network you're currently connected to, uncheck the stealth mode button to disable it.

If the above steps do not solve the issue, go to Firewall and choose the Rules tab. Reset Rules. Restart Windows and check if the issue is resolved. If the situation persists, kindly follow @Gjoksi's advice above and get in touch with our engineers for further assistance.

Let us know how it goes.

Regards