Possible False Positive On Reimage

AnnaN · 2022-11-23T12:34:56+00:00

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AnnaN

I would like to report false positive detection.

The installer file is detected by BitDefender as Application.Deceptor.Reimage.A

MD5: f5af9d859c9a031ab6bea66048fab6e1

SHA1: d0ee45d3534cc23cbd0d7c3765203ed926a7eb0a

SHA256: 4efd1bc1bdc12da1bbdc597cf3f37f0c65e582f42e353cf781ac1fe422dfa68c

Cert: 776BD651D73771929CA25731508D5DA02A8EE238

Issuer: Symantec Class 3 SHA256 Code Signing CA

IssuedTo: Reimage Ltd.

Virustotal link:

https://www.virustotal.com/gui/file/4efd1bc1bdc12da1bbdc597cf3f37f0c65e582f42e353cf781ac1fe422dfa68c

Kindly assist in removing detection and whitelisting the file. Thank you.

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Comments

Gjoksi

Hello.

You should report the file(s) as false positive to Bitdefender Labs here:

https://www.bitdefender.com/consumer/support/answer/29358/

@Alexandru_BD and @Mike_BD Kindly check on this.

Regards.

Alexandru_BD

Hi,

Kindly use the link provided by @Gjoksi to submit the false positive detection and once confirmed, the false alarm will be corrected within hours.

Regards

Flexx

The file is a PUP/ PUA and detection will stay.

Many antimalware vendors follow the guidelines provided by AppEsteem (https://customer.appesteem.com/deceptors) to detect a software as PUP/ PUA and so does bitdefender.

If you want to use the software, follow the below steps

1) Temporarily disable Bitdefender Protection: https://www.bitdefender.com/consumer/support/answer/28557/

2) Set exclusion in Bitdefender Antivirus: https://www.bitdefender.com/consumer/support/answer/13427/

3) Set exclusion in Bitdefender Advanced Threat Defense: https://www.bitdefender.com/consumer/support/answer/2393/

4) Re-enable real time protection in Bitdefender.

Regards