I Can Not Use BD Password Manager On Different PCs (Home And Office). Any Reason?

OnderSinan

When I was using the 90-day trial of X, I was using it on both my home computer and my office computer. Even though it didn't work on sites like Twitter and Bloomberg, I decided to buy it. After I bought it, when I entered the master password on my home computer, it said wrong. I thought I couldn't remember it and asked for my account reset, but nothing changed. I still have the same problem. Support has not been able to solve it for a week.

Flexx

https://community.bitdefender.com/en/discussion/94296/i-can-not-use-password-manager-on-different-pcs-home-and-office

Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.

Alternativaely, you can also share your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Alexandru_BD

Hello @OnderSinan,

I have noticed you have already opened a ticket with our Support teams.

As per their response, kindly try to clear the cache for your browser on your PC, then check if the issue persists:

Mozilla Firefox - https://www.bitdefender.com/consumer/support/answer/2009/

Google Chrome - https://www.bitdefender.com/consumer/support/answer/2008/

Microsoft Edge - https://www.bitdefender.com/consumer/support/answer/2010/

Then restart your browser and try using the Bitdefender Password Manager again. In the event the issue persists, please reply on the ticket and our engineers will advise on the next steps.

Regards