(Mac) Bitdefender Blues: My License Woes and the Uncooperative Tech Gods

mercurygrade

Hey there Bitdefender team, I'm in a bit of a pickle. You see, I have this fancy license that's supposed to allow me to install the software on three Mac devices. But apparently, Bitdefender has a mind of its own and has decided to only acknowledge one device. I've chatted with customer support, and I feel like I've tried everything short of sacrificing a goat to appease the technology gods.

So, if anyone at Bitdefender is feeling particularly magical today, can you please just reset my subscription? I don't have time to chat with customer service about this - I've got a job, a life, and a cat who needs constant attention. Otherwise, I'll have to resort to leaving a terrible review and a chargeback on my credit card.

Thanks, and please don't make me break out the goat.

Scott

Hi @mercurygrade

Love the post; great sense of humor, all the while getting your point across. Let's see if @Alexandru_BD can help to figure this out for you tomorrow morning or afternoon.

Kind regards,

Scott

Alexandru_BD

Hello @mercurygrade and thank you for joining us here.

After checking your account I have noticed that you have a Bitdefender Antivirus for Mac for up to 3 devices and currently I can see only one device protected. I have now removed this device so you can reinstall protection from scratch. All 3 slots are available to use. Simply follow the steps from here:

https://www.bitdefender.com/consumer/support/answer/3478/

To install on other devices, click on the relevant tab:

In the event protection is installed on all devices, but Central shows only one device covered by the subscription, then it's possible to encounter the scenario described here:

https://www.bitdefender.com/consumer/support/answer/8155/

Also, make sure that the Bitdefender security product is linked to the same Central account where the subscription is active. You can use the 'Switch account' feature in Bitdefender to check this, because the product draws its configuration and validity from there. Let us know how it goes.

In the event you are not satisfied with your product, you may of course obtain a refund by contacting refunds@bitdefender.com within 30 days of your initial purchase or of the automatic renewal date.

I strongly advise against opening any chargebacks for your order, because it may take longer for you to get your funds back. The fastest way to receive a refund will be to contact us directly. As explained in the article below, the chargeback procedure is more complex:

https://www.bitdefender.com/consumer/support/answer/7217/

Regards