Unable to load Bitdefender on 2022 Macbook Pro

JZ

We are using Bitdefender on our home network through Netgear Armor. I purchased a new Macbook Pro that replaced an old one which used Bitdefender. I have tried to load Bitdefender on the new Mac several times and it goes through the process with no errors, but just doesn't work.

I have called Netgear armor support and after an hour and 15 minutes they gave up and gave us the phone number for Bitdefender support. I called twice and both times ended up on hold so long that I took the option of leaving my number and waited for a call back that was supposed to within 60 to 90 minutes. I never received a call back. Needless to say I am not impressed with the support from either company.

Anyway, I have continued to research the problem and have watched the video for loading the software on a Macbook with the latest OS and it indicated that I should have gotten a popup to allow some system expansion. That never happened in my several attempts to load it.

So, is the problem with the netgear armor application of Bitdefender or ........

This is my wife's computer and she has given up and just wants to buy a different software.

Has anyone else had this problem and found a solution?

Flexx

https://community.bitdefender.com/en/discussion/95431/unable-to-load-bitdefender-on-2022-macbook-pro

Generate bitdefender BDsysLog for macOS: https://www.bitdefender.com/consumer/support/answer/11198/

Generate bitdefender BDProfiler log for macOS: https://www.bitdefender.com/consumer/support/answer/1863/

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Alexandru_BD

https://community.bitdefender.com/en/discussion/95431/unable-to-load-bitdefender-on-2022-macbook-pro

Hi,

I'm sorry to hear that and I'll do my best to help. I have asked one of our technical leads to take over and they will get back to you on the open case with further instructions. It might be necessary to schedule a remote session as well, but the engineers will request your availability beforehand.

Kindly wait for their response and reply to them as soon as you get the chance.

Thank you for your patience and understanding and please do let us know how everything goes.

Regards.