Scan is not working?
Since upgrading to MacOS Ventura 13.3.1 Bitdefender (already reinstalled) is not working properly. For instance the Scan function only gives a bar under the BD-symbol in the dock, but doesn't count or move at all. Anyone?
Best Answer
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Generate bitdefender BDsysLog for macOS: https://www.bitdefender.com/consumer/support/answer/11198/
Generate bitdefender BDProfiler log for macOS: https://www.bitdefender.com/consumer/support/answer/1863/
Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com
If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.
The support team will reply back to your query within next 24-48 hours excluding weekends.
Regards
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Bitdefender Ultimate Security Plus (user)
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Answers
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Thanks! Reaching out to the support team helped. I reinstalled BD after upgrading to Ventura, but used App Cleaner & Uninstaller instead of the BD-uninstaller and that was the problem.
ST: After upgrading your OS it is sometimes better to reinstall Bitdefender so that it is properly reintegrated into the new system. Therefore, please navigate to Applications - Bitdefender - Bitdefender Uninstaller, uninstall it, restart your Mac, then download a new installation kit from your central account and install Bitdefender.
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