How to remove Application.Bundler.CYS

SeththeFrank

Hi!

Bitdefender Total Security has identified a threat on my computer called "Application.Bundler.CYS"

However, so far it has been unable to remove it.

Any suggestions?

Gjoksi

Hello.

Do the following:

1) Start your PC in Safe Mode, by following these steps:

https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

2) Open the Run command:

https://www.makeuseof.com/windows-open-run-command-dialog-box/

and run the below commands one by one:

temp - delete all the folders/files in the folder

%temp% - delete all the folders/files in the folder

prefetch - delete all the folders/files in the folder

3) Restart your PC in General Mode, by following these steps:

https://www.techwalla.com/articles/how-to-restart-a-computer-in-normal-mode

4) Reset/Refresh your browsers:

Google Chrome - https://support.google.com/chrome/answer/3296214?hl=en

Mozilla Firefox - https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Microsoft Edge - https://malwaretips.com/blogs/reset-microsoft-edge/

Opera - https://browsersolution.com/reset-opera-browser

Vivaldi - https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/

Brave - https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-

5) Run a System Scan with your Bitdefender program

6) Restart your PC

7) If the steps provided above didn't help, disinfect your PC with Bitdefender Rescue Environment, by following these steps:

https://www.bitdefender.com/consumer/support/answer/29132/

8) If the steps provided above didn't help, do the following steps:

Take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

Flexx

https://community.bitdefender.com/en/discussion/95890/how-to-remove-application-bundler-cys

Application.Bundler is basically a file that acts as an adware and since bitdefender has already detected it, bitdefender will automatically delete or quarantine it. There are no further steps required.

Regards

SeththeFrank

Flexx,

But Bitdefender keeps bringin it up as "unresolved". And when I check on the details after I tell it to "take appropriate action" or "delete" it says that I told it to ignore the program.

Flexx

https://community.bitdefender.com/en/discussion/comment/324317#Comment_324317

Can you figure it out which program is it or which software is getting detected as pup/pua.

Regards