Bitdefender showing 'expired' upon boot-up (Mac).

Mr Sinister

Hi.

According to my account info, I have another 72 days left on my subscription. Despite this, the little icon at the top of the screen regularly has a tiny 'x' next to it, and I'm informed that the 'Product has expired'. I can do a switch-off & switch-on, and that mostly fixes it (a 'restart' mostly doesn't).

I'm running Monterey 12.6.8.

Any help would be much appreciated.

Gjoksi

Hello.

First, log out from your Bitdefender Central account.

Next, on your macOS device with Bitdefender installed, do the following steps:

• Click the B icon in the top menu bar and choose Open Main Window to bring up Bitdefender Antivirus for Mac.
• In the left-side column of the main window, click on My Account.
• Click on Switch Account.
• Enter your e-mail and password that you already used for your Bitdefender account and subscription and click on "Sign in".

You are done.

Wait a few seconds and sign in back to your Bitdefender Central account.

That's all.

Regards.

Mr Sinister

Thanks for that.

Last week I updated to Ventura, and that particular issue seems to have resolved itself.

However, something new is now happening: since then, Bitdefender has told me it is 'up to date', and hasn't installed any virus database updates (last update 13/08 9:00am).

Any suggestions?

I've done the 'remove full disk access / reapply full disc access' thing, but it's not worked.

Cheers.

Alexandru_BD

Hello @Mr Sinister,

Check my comment on this thread:

https://community.bitdefender.com/en/discussion/97135/no-mac-updates-in-around-48-hours

Regards