Bitdefender showing 'expired' upon boot-up (Mac).

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Mr Sinister
edited September 2023 in Install and Updates

Hi.

According to my account info, I have another 72 days left on my subscription. Despite this, the little icon at the top of the screen regularly has a tiny 'x' next to it, and I'm informed that the 'Product has expired'. I can do a switch-off & switch-on, and that mostly fixes it (a 'restart' mostly doesn't).

I'm running Monterey 12.6.8.

Any help would be much appreciated.

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  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    Options

    Hello.

    First, log out from your Bitdefender Central account.

    Next, on your macOS device with Bitdefender installed, do the following steps:

    • Click the B icon in the top menu bar and choose Open Main Window to bring up Bitdefender Antivirus for Mac.
    • In the left-side column of the main window, click on My Account.
    • Click on Switch Account.
    • Enter your e-mail and password that you already used for your Bitdefender account and subscription and click on "Sign in".

    You are done.

    Wait a few seconds and sign in back to your Bitdefender Central account.

    That's all.

    Regards.

  • Thanks for that.

    Last week I updated to Ventura, and that particular issue seems to have resolved itself.

    However, something new is now happening: since then, Bitdefender has told me it is 'up to date', and hasn't installed any virus database updates (last update 13/08 9:00am).

    Any suggestions?

    I've done the 'remove full disk access / reapply full disc access' thing, but it's not worked.

    Cheers.

  • Premium Security & Bitdefender Endpoint Security Tools user