Bitdefender showing 'expired' upon boot-up (Mac).

Mr Sinister · August 2023

Hi.

According to my account info, I have another 72 days left on my subscription. Despite this, the little icon at the top of the screen regularly has a tiny 'x' next to it, and I'm informed that the 'Product has expired'. I can do a switch-off & switch-on, and that mostly fixes it (a 'restart' mostly doesn't).

I'm running Monterey 12.6.8.

Any help would be much appreciated.

Gjoksi · August 2023

Hello.

First, log out from your Bitdefender Central account.

Next, on your macOS device with Bitdefender installed, do the following steps:

Click the B icon in the top menu bar and choose Open Main Window to bring up Bitdefender Antivirus for Mac.
In the left-side column of the main window, click on My Account.
Click on Switch Account.
Enter your e-mail and password that you already used for your Bitdefender account and subscription and click on "Sign in".

You are done.

Wait a few seconds and sign in back to your Bitdefender Central account.

That's all.

Regards.

Mr Sinister · September 2023

Thanks for that.

Last week I updated to Ventura, and that particular issue seems to have resolved itself.

However, something new is now happening: since then, Bitdefender has told me it is 'up to date', and hasn't installed any virus database updates (last update 13/08 9:00am).

Any suggestions?

I've done the 'remove full disk access / reapply full disc access' thing, but it's not worked.

Cheers.