Bitdefender settings say connect VPN at startup. Why does it keep asking to start VPN?

I use Bitdefender on a Windows 11 desktop. Settings are configured to start VPN when Windows loads, but I frequently (not always) get a popup after a cold boot asking if I want to start VPN.

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Answers

  • Scott
    Scott Defender of the month mod
    edited August 2023

    Hi @richwms

    And you do confirm that option is still enabled during those times on a cold boot, that it hasn't disabled itself?

    And you're not talking about Auto-connect, just for the app to load at startup, correct?

    This is a newer one to me, so I don't know of any helpful tip to offer, and since it's sporadic, I would contact Support from the link below. Go through the How To's & Troubleshooting/VPN prompts until reach the black Contact Support box. You will have three options, Chat, email and phone support, which is not toll-free. Chat can be the quickest way to get things started. They may need to have you send some log files to try to find the cause.


    Kind regards,

    Scott

    All Bitdefender Home Product User Guides:https://www.bitdefender.com/consumer/support/user-guides/