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Bitdefender settings say connect VPN at startup. Why does it keep asking to start VPN?

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richwms
richwms
in VPN

I use Bitdefender on a Windows 11 desktop. Settings are configured to start VPN when Windows loads, but I frequently (not always) get a popup after a cold boot asking if I want to start VPN.

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  • Scott
    Scott Defender of the month mod
    edited August 2023
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    Hi @richwms

    And you do confirm that option is still enabled during those times on a cold boot, that it hasn't disabled itself?

    vpn at startup.jpg

    And you're not talking about Auto-connect, just for the app to load at startup, correct?

    auto connect.jpg

    This is a newer one to me, so I don't know of any helpful tip to offer, and since it's sporadic, I would contact Support from the link below. Go through the How To's & Troubleshooting/VPN prompts until reach the black Contact Support box. You will have three options, Chat, email and phone support, which is not toll-free. Chat can be the quickest way to get things started. They may need to have you send some log files to try to find the cause.

    https://www.bitdefender.com/consumer/support/help/


    Kind regards,

    Scott

    All Bitdefender Home Product User Guides:https://www.bitdefender.com/consumer/support/user-guides/

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