Password Manager Shared Plan: a disappointment for existing users
I must express sincere disappointment at the rollout of the Password Manager Shared Plan. I initially purchased my Premium Security plan to cover my whole family and their devices, expecting that all the features would be available to each user and instead finding that only one Password Manager account was allowed.
Believing promises from Bitdefender that the ability to add multiple users to the Password Manager was imminent, I renewed the Premium Security plan only to find that you expect users to purchase an entirely new subscription for this feature, in addition to the "Premium" plan already committed to.
The Bitdefender Password Manager: FAQ support article at https://www.bitdefender.com/consumer/support/answer/2700/ assured that the feature would be enabled "in the near future" before being altered by Bitdefender staff on 2023-08-03T07:14:10+00:00 to erase the reference to adding the feature to the existing subscriptions. Is this the type of misdirection and deceit we should expect from the company we trust with our digital security? At the very least, existing users who were anticipating this promised upgrade should be grandfathered in for the duration of their subscription before being asked to purchase yet another feature they'd already been sold.
Screenshot of the Bitdefender Password Manager: FAQ support article at https://www.bitdefender.com/consumer/support/answer/2700/ before August 3rd, 2023
Screenshot of the Bitdefender Password Manager: FAQ support article at https://www.bitdefender.com/consumer/support/answer/2700/ after August 3rd, 2023
I am disappointed by Bitdefender's choices here. Obviously it is expensive to provide high-level security for users and increased subscription revenue is necessary to continue providing these services, but this feels like an opportunistic move at the expense of the trust of your existing userbase.