Won't allow Roblox to launch

Damian H.

Yep, it all started there. It will not allow Roblox to launch despite adding:

RobloxPlayerLauncher.exe

RobloxPlayerBeta.exe

RobloxPlayerInstaller.exe

ALL THREE of them to the exclusions.

I dug through Windows defender as well incase that was the issue.

I looked into the logs of both and neither had mentioned stopping Roblox from running.

I tried different AMD drivers, reinstalling Roblox, reinstalling bitdefender, checking regedit for forcing stack protection on etc.

Regardless, I uninstalled BitDefender and it magically launched like it used to and my PC sped up about 20 percent faster. Sorry to say it, I thought this would be the product for me... guess not.

Flexx

https://community.bitdefender.com/en/discussion/97612/wont-allow-roblox-to-launch

Did you set up the exclusion as per below stated links

1) Temporarily disable Bitdefender Protection: https://www.bitdefender.com/consumer/support/answer/28557/

2) Set exclusions in Bitdefender Antivirus: https://www.bitdefender.com/consumer/support/answer/13427/

3) Set exclusions in Bitdefender Advanced Threat Defense:https://www.bitdefender.com/consumer/support/answer/2393/

4) Re-enable real-time protection in Bitdefender 

If the issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/. Depending on the product you have selected and the type of issue you are facing, you can get in touch with a support representative by email, chat, or phone.

If you choose email, you will receive a ticket number at your registered email address. Kindly generate and attach the following logs to the ticket number you received:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are large in size, you can upload them to Google Drive or WeTransfer (with a 7-day link validity for free users). Alternatively, you can ask the support team to provide you with the online link and password for Bitdefender Cloud, where you can upload the logs and share the upload link with the support team.

The support team will respond to the same email within the next 24-48 hours, excluding weekends.

Regards

twentysevenalternativeaccounts

( TEMP BYPASS: Disable Advanced Protection. Roblox is using an experimental Anti-cheat called Byfron. )

Bitdefender Must act quick to resolve this before losing a lot of customers; the hard truth about Anticheats and Antiviruses not mixing well. (1Billion+ Player platform of Roblox).

Flexx

https://community.bitdefender.com/en/discussion/comment/329976#Comment_329976

Not everything can be done intanstanly. It takes time to resolve things.

As probed above,

1) Temporarily disable Bitdefender Protection: https://www.bitdefender.com/consumer/support/answer/28557/

2) Set exclusions in Bitdefender Antivirus: https://www.bitdefender.com/consumer/support/answer/13427/

3) Set exclusions in Bitdefender Advanced Threat Defense:https://www.bitdefender.com/consumer/support/answer/2393/

4) Re-enable real-time protection in Bitdefender 

If the issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/. Depending on the product you have selected and the type of issue you are facing, you can get in touch with a support representative by email, chat, or phone.

If you choose email, you will receive a ticket number at your registered email address. Kindly generate and attach the following logs to the ticket number you received:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are large in size, you can upload them to Google Drive or WeTransfer (with a 7-day link validity for free users). Alternatively, you can ask the support team to provide you with the online link and password for Bitdefender Cloud, where you can upload the logs and share the upload link with the support team.

The support team will respond to the same email within the next 24-48 hours, excluding weekends.

The post is closed for further comments. If you need to reopen the post, kindly contact admins @Alexandru_BD, @Mike_BD or any of the moderators.

Regards

Alexandru_BD

Hello,

I'll jump in here. For everyone encountering this, try to temporarily disable the Advanced Threat Defense module and check how the game performs afterwards. Logs may be required from the affected machines for further analysis and this way the Support engineers can gather more information that would help the developers understand what is happening there. As a first step, I would recommend contacting the Support teams using the link below:

https://www.bitdefender.com/consumer/support/help/

Choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Should you decide to get in touch, kindly let us know how it goes, so we can help other users that may encounter this.

Thank you!

Alexandru_BD

Just following up with an update: the problem seems to be an incompatibility with the new anticheat that Roblox uses. Following the reports received on the forum, the Bitdefender developers created an exception today that will become available with the next signature update and this should solve the issue.

So @twentysevenalternativeaccounts you are right 🙂

I take this opportunity to thank all community members who reported this behavior, it really helped the teams identify the root cause in a timely fashion.

Regards