Failed to find the Specified Path - Can't restore file

Hello, I am new to Bitdefender. After installing Bitdefender he quarantined the complete inbox file from Thunderbird. I have lost access to my emails. I have followed the instructions on with no success. Selecting "Restore" displays "Failed to find the specified path. Please review the previous operation and try again." Selecting "Browse" (Choose another path) shows only "Dekstop" > "User folder"

After selecting a folder:

Notice the "OK" button is inactive. In short I cant restore the file, have lost my inbox. Please help



  • Found a way around this by cloning (copy and paste) the thunderbird email account folder and pointing thunderbird to that (Local directory in Server settings). I got access to my emails and have added an exception so that does not happen again.

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 ✭✭✭✭✭


    I think that your best option is to contact Bitdefender Consumer Support by chat, telephone or e-mail:

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    Select: Prevention & Threat Removal -> Windows -> Threat Removal, click on Contact Support in the black box and then click on Chat 24/7.

    NOTE: Bitdefender telephone support is not toll-free!


  • PPeter
    edited November 9

    Ok thanks, will contact them once I find some spare time, I don't see that happening any time soon. At least I reported the bug here, lets hope this will be fixed.