Failed to find the Specified Path - Can't restore file

PPeter · 2023-11-07T08:41:37+00:00

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Hello, I am new to Bitdefender. After installing Bitdefender he quarantined the complete inbox file from Thunderbird. I have lost access to my emails. I have followed the instructions on https://www.bitdefender.com/consumer/support/answer/1733/ with no success. Selecting "Restore" displays "Failed to find the specified path. Please review the previous operation and try again." Selecting "Browse" (Choose another path) shows only "Dekstop" > "User folder"

After selecting a folder:

Notice the "OK" button is inactive. In short I cant restore the file, have lost my inbox. Please help

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PPeter

Found a way around this by cloning (copy and paste) the thunderbird email account folder and pointing thunderbird to that (Local directory in Server settings). I got access to my emails and have added an exception so that does not happen again.

Gjoksi

Hello.

I think that your best option is to contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: Prevention & Threat Removal -> Windows -> Threat Removal, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Regards.

PPeter

Ok thanks, will contact them once I find some spare time, I don't see that happening any time soon. At least I reported the bug here, lets hope this will be fixed.