BDLDaemon Issues

SuaveBhav

Hi All,

I am not tech savvy so please bear with me. On my 2015 15" Macbook Pro, the BDLDaemon Process runs all the time & hogs up around 1GB of memory.

Nothing I can do will stop this - I have tried:

Force Quitting BDLDaemon - does not work

Turning Off BitDefender Shield - does not work.

BitDefenders own guide to this issue states to turn off BitDefender Shield in the Preferences Pane & states if this does not resolve the High Memory & CPU usage then it is not a BitDefender issue & something else on the Mac - how can that possibly be when it is their BDLDaemon that is causing the very issue?

This is causing my Mac to overheat, slow down & drains my battery.

Please can someone advise me on how to resolve fully as if it cannot be solved then I will seriously consider uninstalling BitDefender & try another platform - I had got BitDefender for the very reason that it was NOT supposed to do this!

I am due for renewal & need to ensure fully that is a issue that is fully resolvable before committing to a few more years of BitDefender so that it does not strangle my Macbook all day, everyday non stop with no option to resolve matters.

Many Thanks.

Flexx

https://community.bitdefender.com/en/discussion/98267/bdldaemon-issues

I'll try to simplify the suggestions to help you resolve this issue:

1. Update Bitdefender: Make sure you're running the latest version of Bitdefender Antivirus for Mac. Outdated versions may have bugs causing BDLDaemon issues. Update by opening Bitdefender > Update Now.

2. Scan your Mac: Run a full system scan with Bitdefender. This helps identify and quarantine potential threats that might be triggering excessive BDLDaemon activity. Scan options are usually found in Bitdefender > Protection > Quick Scan.

3. Reset Bitdefender's cache: Bitdefender maintains a cache for scanned files. Resetting this cache can resolve issues if the cache becomes corrupted. Instructions are available on Bitdefender's website (search "clean cache Bitdefender Mac").

4. Exclude specific folders: If BDLDaemon is targeting specific folders causing high memory usage, try excluding them from Bitdefender's scanning. For example, exclude large video or music folders. You can find exclusion settings in Bitdefender > Preferences > Exclusions.

5. Check for conflicting software: Other antivirus or security software running alongside Bitdefender can conflict and cause performance issues. Consider temporary uninstalling other security software to see if BDLDaemon behaves better.

6. Reinstall Bitdefender: If none of the above work, a clean reinstall might be necessary. Uninstall Bitdefender using their official uninstaller (available on their website) and then re-install the latest version.

If issue persists, kindlycontact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.

Depending on the product you've selected and the issue you're facing, you can reach a support representative via email, chat, or phone.

If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket for macOS:

Bitdefender BDsysLog for macOS: https://www.bitdefender.com/consumer/support/answer/11198/

Bitdefender BDProfiler log for macOS: https://www.bitdefender.com/consumer/support/answer/1863/

If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.

Regards