Is there a problem with One Click Optimizer?

RailroadT

Just within the last week or two, One Click Optimizer has stopped working. When it is run within a standard user account, it prompts for the admin password, as usual, but does nothing (literally). If it is run as Administrator, it still does nothing. I have tried re-installing Bitdefender, to no avail.

Gjoksi

Hello.

My specs:

OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed

Installed On 18.01.2023

OS Build 19045.3930

Experience Windows Feature Experience Pack 1000.19053.1000.0

Running Windows As Administrator

BD Total Security 27.0.27.126

Just did a test on my device and the OneClick Optimizer feature works without any problems:

-- STEP 1 --

Repair Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/13429/

-- STEP 2 --

If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

or

https://www.bitdefender.com/links/uninstall_consumer_trial.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

-- STEP 3 --

If the instructions from Step 2 didn't help, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> select your Bitdefender product, for example Bitdefender Total Security, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Regards.

RailroadT

Thanks, Gjoksi. I will give these suggestions a try.

Flexx

Everything is working fine at my end also.

Regards

RailroadT

Perhaps I am missing something -- what I have discovered is that if I am logged in to the admin account in Windows 11, One Click Optimizer works fine. I used to be able to run it in a standard user account and it would ask for the admin password, and run OK. Now it doesn't run from a standard user account, even if it is Run as Administrator. Is this something that has been changed? If it hasn't, I will try re-installing Bitdefender again, as well as the other steps advised above. Thanks!

Flexx

https://community.bitdefender.com/en/discussion/comment/333703#Comment_333703

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Based on your selected product and the type of issue you're facing, you can get in touch with a support representative through email, chat, or a phone call.

If you choose email, you will receive a ticket number on your registered email. The support team will reply within the next 24-48 hours, excluding weekends.

Regards

Alexandru_BD

Hello,

As far as I know, currently One Click Optimizer only works with an admin account, but I'm not sure if it was always like this..

Regards

RailroadT

Thanks Flexx and Alexandru. I will confirm this with Bitdefender support.