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How can I get rid of unified wintun that all of a sudden shows up on my computer?

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I upgraded my Bitdefender and all of a sudden, this shows up.

Answers

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    edited May 6
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    Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

    Based on your selected product and the type of issue you're facing, you can get in touch with a support representative through email, chat, or a phone call.

    If you choose email, you will receive a ticket number on your registered email. The support team will reply within the next 24-48 hours, excluding weekends.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Alexandru_BD
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    Reviving this old thread since I've noticed it's quite viewed.

    Unified Wintun is the name of the VPN adapter and it's perfectly normal to be displayed with VPN connection.

    Premium Security & Bitdefender Endpoint Security Tools user

  • spider73
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    Wintun impacts the communication between my printer and computer. When I turn it off then the communication is stopped. Hp recommends turning off the VPN but this will not work.

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    Options

    Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

    Select, Activate and InstallInstallI don't knowContact Support→You will get the option of chatcall or email.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Alexandru_BD
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    @spider73 are you sure it's wintun and not the firewall that's preventing access to the printer? Have you tried to disable the firewall to check if you are able to access it afterwards?

    Premium Security & Bitdefender Endpoint Security Tools user

  • spider73
    Options

    I uninstalled wintun and everything works as it should. VPN works fine without it and the printer now works wirelessly.

  • @spider73 …interesting…running into the same issue and every time I delete the wintun uni network adapter, the minute I turn the vpn on, it reinstalls. I'm gonna' call support on this because I used to use the vpn all the time and now I can't because it slows my network traffic to a crawl where things are taking forever to load. The minute I shut it off, my speed returns.

    Update, support was useless and they've "escalated" my call and someone is supposed to get back to me via email. This same type of service happened when I lost my phone, but couldn't log into Bitdefender to locate it because of the MFA. It took them DAYS to get back to me which is unacceptable and now I'm being put through the same process again. I told them then and I just repeated it to the agent I spoke with, I will NOT be renewing my subscription to Bitdefender until they improve their customer support.

  • Alexandru_BD
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    Hello @jockostocko,

    Following your post here, I've asked one of our technical leads to get back to you as soon as possible.

    You were informed that your case requires further escalation because the Support department is layered into multiple teams who handle the tickets, and depending on the nature of the request and its complexity, it may be necessary to escalate it to a different team who can provide the relevant assistance. Some inquiries involve further information from the affected device(s), such as logs coming from the product and in some cases, remote intervention must be carried. This will help the engineers obtain a better understanding of the context and the circumstances involved. Such specific operations are carried out by a number of engineers and some inquiries may require specialized knowledge that only certain team members possess.

    Increased demand also plays a role in the response times, for example there might be a surge in the number of support requests during peak times. Time zone differences can also contribute to delays. Some inquiries require extensive investigation, troubleshooting, and possibly coordination with other departments, which can also lengthen response times. Support teams often prioritize inquiries based on severity and impact, such as security issues or outages, which can delay responses to less critical inquiries. Furthermore, the Support representatives handle inquiries from multiple channels (email, chat, phone, social media), which can spread resources thin and sometimes lead to longer response times. Bottom line is, most inquiries can be resolved on the spot, while others require more time.

    For what it's worth, I think we should take these factors into account when interracting with the Support teams. They always do their best to handle all incoming requests in a timely manner and will ALWAYS provide a response. However, if their initial response does not resolve the issue, further back-and-forth communication and troubleshooting can prolong the resolution time.

    Thank you.

    Regards,

    Alex.

    Premium Security & Bitdefender Endpoint Security Tools user