How Bitdefender Antivirus Cause Issues with Games on my Mac, have anyone any Idea about it?

shrishti

There are a lot of issues that arise when I install new games, not every time, but I won't tell never. Why does this happen, when I disable Bitdefender, the game starts running fine. Is there any way to resolve such issues permanently?

Flexx

https://community.bitdefender.com/en/discussion/99024/how-bitdefender-antivirus-cause-issues-with-games-on-my-mac-have-anyone-any-idea-about-it

1) Temporarily disable Bitdefender Protection: https://www.bitdefender.com/consumer/support/answer/28557/

2) Set exclusions in Bitdefender Antivirus: https://www.bitdefender.com/consumer/support/answer/13427/

3) Set exclusions in Bitdefender Advanced Threat Defense:https://www.bitdefender.com/consumer/support/answer/2393/

4) Re-enable real-time protection in Bitdefender 

If issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone.

If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.

Regards

Alexandru_BD

Hello,

To add a bit of context here, Bitdefender's Advanced Threat Defense module might mistakenly identify certain game files or processes as threats, leading to false positive detections, especially if those perform threat-like actions. This can result in the game being blocked or its functionality being impaired. Certain games may use techniques or technologies that ATD perceives as potentially malicious, such as anti-cheat systems or DRM mechanisms. This can trigger security alerts or actions from ATD, impacting the game's operation. If setting exceptions for the game files and .exe doesn't help, you can forward a sample to the Bitdefender Labs for analysis and they can correct the possible false positive detection within a couple of hours. You can use the form available at this link.

Regards,

Alex