Repeated update error

Jomar

Hi,

(Mac OS 10.13) Since Apr. 1 BitDefender has not been able to update. I get error code -100. If I click "Update" in the error log, I get the pop-up

"Updating threat information" / "Turn BitDefender Shield on to enable automatic updates".

(The BitDefender icon in the menu bar seems to indicate that the BD Shield is on -It shows the "Turn Off BitDefender Shield" option).

After clicking "Update" in the log message, nothing happens. The progress bar shows no progress. If I click "Cancel" BitDefender becomes irresponsive. If I try to "Force Quit" from the Apple Menu, It states that BitDefender is not responding. If I do click to force quit it, the GUI remains on the screen but BitDefender does not show in the "Force Quit" window.

If I shutdown and restart the computer, and try to turn BitDefender Shield off (to try turning it on again), BD does not turn off.

What can I do? (Short of uninstalling and reinstalling)

Thank you for any help.

Alexandru_BD

Hello @Jomar,

If the issue persists, reinstall Antivirus for Mac by following the steps from this article:

https://www.bitdefender.com/consumer/support/answer/3478/

During the installation, the old Bitdefender app is automatically uninstalled.
Taken from this article:

https://www.bitdefender.com/consumer/support/answer/30639/

If there is recurrence, contact the Bitdefender Support team using the link below:

https://www.bitdefender.com/consumer/support/help/

State your contact reason,then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know what works for you.

Regards,

Alex