I can't seem to start a scan on my mac

gabby2024

I recently wanted to scan my Mac computer and navigated to my applications folder. I found the Bitdefender folder and can see a Bitdefender Agent icon, a Bitdefender VPN icon and the uninstaller function. I clicked on the Bitdefender Agent icon and put in my Bitdefender account email and password and my system password and then nothing happens. The dialogue screens disappear and I am left looking at my desktop. There is no dashboard or way to initiate a scan.

I uninstalled Bitdefender from my Applications and then went to Bitdefender Central and reinstalled it and I still end up with the same result. Can anyone help me? I'm not sure what else to try at this point. Thanks!

Gjoksi

Hello.
You should contact Bitdefender Consumer Support by chat, telephone or e-mail:
https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Antivirus for Mac for Android, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Regards.

gabby2024

OK, thank you. I will try the chat support.