VIRUS Gen:Suspcious.Cloud.2.sp3

Guy De Saedeleer

I get over and over the message that temporal files of Bitdefender are infected by Gen:Suspcious.Cloud.2.sp3. After each scan Ditefender deletes them but they

allways come back. How can I get gid of it?

Gjoksi

Hello.

"Suspicious.cloud" is a cloud based detection by Bitdefender which is independent of signature based detection that is created by malware researchers.

Could be a false positive or could not be a false positive.

In this case, only the anti-malware research engineers at Bitdefender Labs can give you the correct answer to your question regarding the detection.

So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: Prevention & Threat Removal -> Windows -> Threat Removal, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!
Regards.