App lock acts strange with certain applications and randomly stops working

LaserMouse33

App lock acts strange with my social media and banking app. App lock will launch normally then have a separate app lock pop up over it, changing the app logo that I'm trying to open to a generic android logo. I can minimize the app and then re open it from the background apps tray and app lock will then act as it normally should.

In addition to this, app lock will randomly stop working for all apps and only work again when I completely shut down and restart my device.

I've un-installed and reinstalled bitdefender, and also factory reset my device. After the reset, it seemed like it was working fine but now is back to the way it was.

I'm worried my device has some kind of malware because of this. Any help or info is appreciated

Flexx

https://community.bitdefender.com/en/discussion/99802/app-lock-acts-strange-with-certain-applications-and-randomly-stops-working

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Select, Activate and Install→Install→I don't know→Contact Support→You will get the option of chat, call or email.

Also, @agozob can provide some insights here.

Regards

LaserMouse33

I did a screen recording to see what was popping up after the bitdefender applock pops up. Its a black box that says "this application is locked with {company_name} app lock."

I've reached out to bit defender support and they escalated the situation.

Oddly enough after posting this, the app lock for my banking app has started to function normally. Which gives me an uneasy feeling that someone is watching my phone activity.

LaserMouse33

It looks like the black box with that text happens with other applications as well. But there is still something that opens after the bitdefender app lock opens that is messing with it, I cannot see what it is though

Alexandru_BD

Hi,

I noticed you have a ticket raised with the Support teams and they will get back to you shortly. I think they may require a screen recording to further investigate, which you may upload on the case.

Regards,

Alex

GUnit

I have the same error message popping up re: App Lock.

How did you resolve this?

Thanks