Safepay doesn't work with all browsers except IE

tintin814
tintin814
in Privacy


I setup Safepay to be used when I'm accessing ebanking and online shopping websites.  However it don't start up if I'm surfing with Chrome, Firefox, Opera or Vivaldi.  It works only if I use Internet Explorer.  Please support other browsers.

Comments

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Please follow the steps below for Firefox :


    - open Firefox

    - press on the menu button in the upper right that looks like three bars one under another

    - go to Options

    - go to Advanced > Certificates

    - press on View certificates

    - go to Authorities

    - delete any Bitdefender entries in the list

    - press on Import

    - navigate to C:\Program Files\Bitdefender\Bitdefender Security\mitm_cache

    - select fake-ca.crt and press on Open

    - check all the boxes you are prompted with

    - press on next until the certificate is installed


    If the issue is solved for Firefox by following the above steps, please import the certificate with the other browsers as well.

  • Csaba Kovacs
    Csaba Kovacs


    Central update is not possible?

  • tintin814
    tintin814
    edited July 2017


    Thank you for your advice, however it does not work.  Firefox seems use Symantec certificate to verify the website.

  • Tambourineman
    Tambourineman ✭✭✭


    I imported (or tried to - see below) the fake-ca.crt.  (I am not sure why a presumably valid certificate is named "fake" but whatever.)  I checked all the boxes and did not get an error message. 


    When I went back to view certificates again Bitdefender was still not listed so I am not sure I successfully imported it.  Nor does it list any "fake" one.  LOL


     

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Please create a new Firefox profile and let me know if the issue persists.




    - open Command Prompt (Admin)

    - type in the command  start firefox -p and hit enter.

    - click on the Create Profile button and follow the on screen instructions.

  • tintin814
    tintin814


    Hi Sorin


    I created a new Firefox profile, deleted the old one, manually import your certificate "C:\Program Files\Bitdefender\Bitdefender Security\mitm_cache\fake-ca.crt".  However SafePay still doesn't work.  It doesn't work on IE too.


     



    On 2017/9/29 at 8:29 PM, Sorin G. said:



    Hello,


     


    Please create a new Firefox profile and let me know if the issue persists.




    - open Command Prompt (Admin)

    - type in the command  start firefox -p and hit enter.

    - click on the Create Profile button and follow the on screen instructions.



     

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