Bitdefender is Scanning My Downloads Folder Every Time I Try To Access It


Like the title of this post says, every time I try to access my downloads folder, Bitdefender tries to scan every file inside. This can cause my Downloads folder to take more than 5 minutes to load! Here are some screenshots of what's happening:


 


http://u.cubeupload.com/Buzzed_Lightyear/BEFOREopeningDownloa.png


http://u.cubeupload.com/Buzzed_Lightyear/DURINGopeningFE.png


http://u.cubeupload.com/Buzzed_Lightyear/DURINGopeningRM.png


As you can see, before I open the Downloads folder, nothing is really utilizing the CPU. Then, as soon as I click "Downloads" in the File Explorer, my CPU jumps to around 25% with Bitdefender being responsible for the resource hog! And then it's just a 5 minute waiting period just to get to my Downloads folder! So what gives? How do I fix this? 

Comments


  • Hi,


    We need some logs to further investigate this situation. Please generate a Support tool log and send it at [email protected]:


    -Open Windows Explorer

    -Navigate to C:\Program Files\Bitdefender\Bitdefender Security

    -Run as administrator supporttool.exe

    -Select the issue category and add a description

    -Now press on Try to reproduce the issue, reboot your PC , then reproduce the behavior

    -Click on Finish and generate the Support tool log

    Note: the log will be created on the Desktop of the Administrator of the computer



  • On 9/30/2019 at 6:57 AM, Roxana G said:



    Hi,


    We need some logs to further investigate this situation. Please generate a Support tool log and send it at [email protected]:


    -Open Windows Explorer

    -Navigate to C:\Program Files\Bitdefender\Bitdefender Security

    -Run as administrator supporttool.exe

    -Select the issue category and add a description

    -Now press on Try to reproduce the issue, reboot your PC , then reproduce the behavior

    -Click on Finish and generate the Support tool log

    Note: the log will be created on the Desktop of the Administrator of the computer



    I have sent the information. It can be downloaded from the Dropbox link. Please inform me as to what I should do next. Thank you.



  • 13 hours ago, Captain Obvious said:



    I have sent the information. It can be downloaded from the Dropbox link. Please inform me as to what I should do next. Thank you.



    Hi,


    Please provide us the ticket number.



  • 13 hours ago, Roxana G said:



    Hi,


    Please provide us the ticket number.



    Funny thing. I didn't get an automated reply. Are you sure "[email protected]" is the correct email address I should have sent it to? Having contacted customer support for years, I've literally never seen that address until now. Usually it's "[email protected]". I can try resending the email if you'd like. 



  • 11 hours ago, Captain Obvious said:



    Funny thing. I didn't get an automated reply. Are you sure "[email protected]" is the correct email address I should have sent it to? Having contacted customer support for years, I've literally never seen that address until now. Usually it's "[email protected]". I can try resending the email if you'd like. 



    Hello,


     


    Yes, the email address [email protected] is correct. Please try again to open the ticket.



  • On 10/10/2019 at 7:15 AM, Roxana G said:



    Hello,


     


    Yes, the email address [email protected] is correct. Please try again to open the ticket.



    I have resent the email.



  • On 10/15/2019 at 10:02 AM, Captain Obvious said:



    I have resent the email.



    Hi,


    As mentioned before, please provide us the ticket number.



  • On 10/16/2019 at 7:32 AM, Roxana G said:



    Hi,


    As mentioned before, please provide us the ticket number.



    It seems like the Bitdefender support team has combined the email I sent with another open ticket that I have with Bitdefender. I found the message that I sent attached to ticket #2019092903570002.



  • On 10/18/2019 at 6:06 AM, Captain Obvious said:



    It seems like the Bitdefender support team has combined the email I sent with another open ticket that I have with Bitdefender. I found the message that I sent attached to ticket #2019092903570002.



    Hello,


    We will contact you via email on the mentioned ticket.