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Utilities are not working

Mayur
Mayur
in Utilities


Utilities are optimize device boot and disk clean up


Clicking them nothing happens

Comments

  • Mayur
    Mayur


    Found more problems there are exe files of them issue is in latest update


    Tried repair reinstalling 


    Clean install yet same issue


    Bootoptimizer.exe is missing diskcleanup .exe is also missing diskusage.

  • Roxana G
    Roxana G ✭


    Hello Mayur,


    Please send us a Support Tool log at the email address bitsy@bitdefender.com and our team will gladly assist you:


    [How to generate a Support Tool log]


    https://www.bitdefender.com/consumer/support/answer/8919/


     


     


     

  • runner63
    runner63 ✭

    What is the simplest and easiest way to do a repair-reinstall of this product? I haven't been able to access the Optimizations Tools under the Utilities file of this program for the last three months. Is there a recent update to the Total Security product that will solve this issue? Thanks

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    edited May 2020

    Hi There,

    Try uninstalling the product via bitdefender removal tool by selecting appropriate product version : https://www.bitdefender.com/site/view/uninstall_consumer_paid.html

    Next, restart your computer. Remove this device on which you are facing issue from the bitdefender central : https://www.bitdefender.com/consumer/support/answer/2795/

    Next reinstall the software from either bitdefender website or directly from bitdefender central.

    If everything goes good, you will be able to access the utilities. Know activating utilities in total security takes time to activate when switching on for the first time.

    If this does not solves the issue, kindly create a log : https://www.bitdefender.com/consumer/support/answer/8919/ and mail the log to support staff at bitsy@bitdefender.com

    If this help, kindly click on agree.

    Regards

    Flex

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod

    If the issue is resolved, kindly click on agree so that we can close the topic here.

    Regards

    Flex

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

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